Frequently Asked Questions

We primarily care for dogs and cats, with appointments tailored to each pet's age, health needs, and comfort level. If you have a question about another companion animal, contact our team before booking so we can guide you to the right care.

Upper Village Veterinary Hospital offers wellness exams, vaccinations, puppy and kitten care, dentistry, surgery, diagnostic imaging, laboratory services, nutrition support, senior pet care, travel certificates, telehealth support, and compassionate end-of-life care.

Vaccination recommendations depend on your pet's species, age, health history, lifestyle, and exposure risk. During an appointment, our doctors review your pet's medical record and help you understand which vaccines are necessary and why.

End-of-life care is compassionate support for pets and families when quality of life is changing. Our team can help with comfort planning, quality-of-life conversations, pain management, and humane euthanasia when that becomes the kindest choice.

Yes, we welcome new clients and new patients. You can request an appointment online or call the hospital, and our team will help you choose the right visit type for your pet's needs.

We recommend booking an appointment so your pet can receive the right amount of time and attention. If your pet has an urgent concern, please call first so our team can advise you on availability, timing, or emergency care options.

Yes. Pet owners usually pay the hospital directly and then submit claims to their insurance provider for reimbursement. We can provide invoices and medical records needed for most claim submissions.

We offer 24/7 veterinary telehealth support to help pet parents get guidance outside regular hospital hours. If your pet needs in-person emergency care, our team can help direct you to the appropriate emergency hospital.

Please bring any medical records, medication names, diet details, and questions you want to discuss. Dogs should arrive on leash and cats should arrive in a secure carrier so the visit starts as calmly and safely as possible.

Our current clinic hours are Monday to Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday closed. Please confirm current hours when booking, as schedules may change.

You can book online using the Book Now button or call the hospital directly. If your pet is sick or you are unsure what kind of appointment to choose, calling is the best first step so our team can guide you.